FAQs

Frequently Asked Questions

1. Can I get a refund without returning the item?
   In cases of defective or damaged items, we may issue a refund without requiring the item to be returned. This decision will be at our discretion.
2. Are shipping costs refundable?
   Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective items).
3. What if my refund hasn’t been processed yet?
   If you haven’t received your refund after the stated timeline, please contact your payment provider. If the issue persists, reach out to our customer support team for assistance.

Contact Us

Our customer support team is here to assist you with any refund-related questions or concerns:

Our customer service is there for you from Mon. - Sat. from 9:00 - 6:00

Please send an email to

Customer Service Hours:

Mon-Fri 9:00AM - 6:00PM

Email Support:
support@edelune.co.uk

Call Customer Service:
+44 7440 683408

Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom.