Warranty Policy

Warranty Policy

At Edelune, we take pride in the craftsmanship, quality, and design of our garments. We stand behind every piece we create and are committed to ensuring your satisfaction. Our Warranty Policy covers the quality and fit of our products, offering you peace of mind with every purchase.

Quality Assurance Warranty

We use only the finest fabrics and materials to craft each piece, ensuring durability and a luxurious feel. Every detail, from stitching to finishing touches, is meticulously handled by our skilled artisans. We warrant that our garments will be free from material and workmanship defects under normal use.

Fit and Alteration Warranty

Our garments are crafted with precision to ensure a perfect fit. If your item does not meet your expectations in terms of fit, we offer alteration assistance or exchange options based on your needs. Please contact us within 14 days of receiving your order to discuss possible adjustments.

Timeless Craftsmanship Warranty

Edelune designs pieces that transcend trends and stand the test of time. Our craftsmanship warranty ensures that each garment maintains its elegance and structural integrity with proper care. If you experience any manufacturing issues within 6 months of purchase, we will assess and provide a resolution.

What Our Warranty Covers

  • Defects in material or workmanship.
  • Issues with stitching, fabric flaws, or finishing.
  • Significant fit discrepancies (for made-to-measure pieces).

What Is Not Covered

  • Normal wear and tear, accidental damage, or improper care.
  • Unauthorized alterations or modifications.
  • Color fading due to exposure to harsh conditions.

How to Request a Warranty Service

If you experience an issue covered by our warranty, please contact us with the following details:

  1. Order number and proof of purchase.
  2. Description of the issue with photos if applicable.
  3. Your preferred resolution (repair, replacement, or alteration assistance).

Contact Us

📧 Email Support: support@edelune.co.uk
📞 Call Customer Service: +44 7440 683408
🕒 Customer Service Hours: Mon-Fri 9:00 AM - 6:00 PM
📍 Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom

Edelune Warranty: Ensuring quality, fit, and timeless elegance in every piece.