Shipping Policy

Edelune Shipping Policy

At Edelune, we believe that every moment of your journey with us should feel as luxurious as the products we offer. That’s why we’re delighted to provide free shipping on all orders, store-wide, as part of our commitment to making every step effortless and exceptional for you.

Where We Deliver

Edelune proudly serves customers throughout the United Kingdom. Our focus is on ensuring that every UK-based customer receives their order promptly and in pristine condition.

At this time, we do not ship internationally, allowing us to dedicate ourselves entirely to delivering an unparalleled experience within the UK.

Fast & Reliable Delivery, Always Free

We understand the importance of receiving your orders quickly and securely, so we’ve partnered with some of the UK’s most trusted courier services, including Royal Mail, DPD, and Hermes.

Here’s what you can expect:

  • Standard Delivery: We process your orders within 24 hours & After orders have been processed and handed over to courier company then Your order will arrive within 3–4 business days from the time it is processed. So the total Delivery Time to you is 3-5 Days. Total delivery time 7-9 business days
  • Same-Day Dispatch: Place your order by 12:00 PM (GMT) on a business day, and we’ll dispatch it the very same day.
  • Next-Business-Day Dispatch: Orders placed after 12:00 PM or on weekends and public holidays will be processed and dispatched the next business day.

Effortless Tracking for Peace of Mind

We know how exciting it is to await your Edelune treasures. To keep you informed every step of the way:

  1. You’ll receive an email confirmation with:
    • A unique tracking number.
    • A direct link to our courier’s tracking portal (e.g., Royal Mail, DPD, or Hermes).
  2. Track your package in real-time from dispatch to delivery, so you know exactly when your order will arrive.

If you need help tracking your order, our dedicated customer care team is ready to assist you.

Delivery Issues? We’ve Got You Covered.

Though rare, we understand that delivery challenges can arise. Whether it’s a delayed package, a damaged item, or any other concern, we’re here to help. Simply reach out to us, and we’ll work swiftly to resolve the matter to your satisfaction.

Why Free Shipping?

At Edelune, our philosophy is simple: Style should be effortless, from the moment you browse to the moment your items are in your hands. By offering free shipping across the UK, we’re not just delivering products—we’re delivering a seamless and delightful shopping experience, as you deserve nothing less.

Frequently Asked Questions

1. How much does shipping cost?
Shipping is always free—no minimums, no conditions.

2. When will I receive my order?
You can expect delivery within 2–5 business days after your order has been processed.

3. How do I track my order?
Once your order ships, we’ll email you a tracking number and link to the courier’s tracking page, so you can monitor your package every step of the way.

Contact Us—We’re Here for You

Your satisfaction is our top priority. For any shipping questions, concerns, or feedback, don’t hesitate to contact us:

  • Company Name: Edelune
  • Customer Service Hours:
    Mon-Fri 9:00AM - 6:00PM
  • Email Support:
    support@edelune.co.uk
  • Call Customer Service:
    +44 7440 683408
  • Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom.

The Edelune Standard

At Edelune, we don’t just deliver products—we deliver experiences. From free shipping to trusted courier partnerships, every detail is crafted to ensure you feel valued, cherished, and indulged.

Thank you for choosing Edelune, where luxury begins with exceptional care.