How to Track Your Order

How to Track Your Order

At Edelune, we want to ensure you stay updated on the status of your order from the moment it’s placed until it arrives at your doorstep. We provide an easy way for you to track your package and keep you informed every step of the way. Here’s how you can track your order:

Step-by-Step Instructions for Tracking Your Order:

  1. Receive Your Tracking Information
    Once your order is shipped, you will receive an email with your tracking number and a link to the courier’s tracking page. The email will include all the necessary details, including:
    • Your unique tracking number.
    • The name of the courier handling your package (e.g., DHL, Royal Mail, Hermes, etc.).
    • A link to the courier’s tracking page.
  3. Visit the Tracking Page
    Click on the provided tracking link in the email to visit the courier's tracking page. If the link is not clickable, you can copy and paste it directly into your browser’s address bar.
  4. Enter Your Tracking Number
    On the courier’s tracking page, you will be prompted to enter your tracking number. This number is unique to your order and will allow the courier to provide real-time updates on the status of your delivery.
  5. Monitor Your Shipment
    Once you’ve entered your tracking number, you’ll be able to see updates on your shipment’s journey. The tracking page will show you details like:
    • When your package has been shipped.
    • The estimated delivery date.
    • Any updates on the location of your package.
    • Confirmation when your package is out for delivery.

What to Do If You Have Any Issues with Tracking:

  • No Tracking Information Available: If your tracking number is not showing any information after a couple of days, don't worry. It may take some time for the courier system to update. You can check back after 24–48 hours or contact our customer service team for assistance.
  • Delay in Delivery: If you notice that your package has been delayed, please check the courier's tracking page for more information. If you need further assistance, our support team is always here to help.
  • Lost or Missing Package: If your tracking information shows the package as delivered, but you haven't received it, we recommend checking with your neighbors or local post office. If you’re still unable to locate it, contact us immediately, and we’ll help resolve the issue.

Contact Us for Help:

If you have any questions or concerns about your order or tracking information, please don’t hesitate to reach out to our customer support team. We're here to assist you and ensure your Edelune experience is seamless.

Customer Service Hours:

Mon-Fri 9:00AM - 6:00PM

Email Support:
support@edelune.co.uk

Call Customer Service:
+44 7440 683408

Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom.

Thank you for shopping with Edelune! We hope you enjoy your purchase.